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Transparency and Readability of Consumer Information (C) Working Group

2025 Membership (PDF)

2026 Proposed Charges

  1. The Transparency and Readability of Consumer Information (C) Working Group will:
    1. Facilitate consumers’ capacity to understand the content of insurance policies and assess differences in insurers’ policy forms.
    2. Assist other groups with drafting language included within consumer-facing documents.
    3. Monitor states that have implemented disclosures for premium increases related to P/C Insurance products.
    4. Update and develop web page and mobile content for A Shopping Tool for Homeowners Insurance and A Shopping Tool for Automobile Insurance, as needed.
    5. Develop a guidance document for states that requires companies to disclose what property attributes are on file for their property that impact premium.
    6. Develop consumer information materials about concepts that consumers don't readily understand, e.g. deductibles and how to calculate them.
    7. Study and evaluate ways to engage department of insurance (DOI) communication with more diverse populations, such as rural communities.

2025 Charges

  1. The Transparency and Readability of Consumer Information (C) Working Group will:
    1. Facilitate consumers’ capacity to understand the content of insurance policies and assess differences in insurers’ policy forms.
    2. Assist other groups with drafting language included within consumer-facing documents.
    3. Develop voluntary regulatory guidance for disclosures for premium increases related to P/C insurance products.
    4. Update and develop web page and mobile content for A Shopping Tool for Homeowners Insurance and A Shopping Tool for Automobile Insurance, as needed.
    5. Study and evaluate ways to engage department of insurance (DOI) communication with more diverse populations, such as rural communities.

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Contacts

Media Inquiries
(816) 783-8909
news@naic.org


Anne Obersteadt
Regulatory Research Specialist
(816) 783-8225

Sara Robben
Regulatory Research Specialist
(816) 783-8230

Please see the current Committee List for a complete list of committee members.